The terms apply to the website www.bookinabox.dk and the subscriptions offered on the website. By using the website and purchasing a Book in a Box subscription through the website, you accept the terms and agree to be bound by them. If you have any questions about our terms and conditions, you are always welcome to contact us via email at kontakt@bookinabox.dk.
1. General Information
Book in a Box ApS
Stubhøjvænget 3
5260 Odense S
E-mail: kontakt@bookinabox.dk
CVR nr: 44608162
2. Ordering
2.1 You can only order a subscription if you are 18 years or older or have consent from your parents or guardian. Book in a Box delivers worldwide.
2.2 Once you have ordered a subscription, you will receive a confirmation email to the email address you provided during the order. The agreement takes effect only after we have sent you the confirmation email. Book in a Box reserves the right to cancel your order at any time due to typographical errors, technical issues, delivery failures, or similar situations.
2.3 By placing an order, you authorize us to charge you for the subscription payment using the payment method you have chosen and registered with us.
2.4 It is also possible to purchase selected items on www.bookinabox.dk without a membership or subscribtion plan. You can see the general terms and conditions here.
2.5 We reserve the right to refuse to do business with you without providing a reason.
2.6 Reselling subscriptions and products purchased from Book in a Box is not allowed. Suspected resale may result in the cancellation of your membership and subscribtion plan with Book in a Box.
3. Prices and Payment
3.1 Except for obvious typographical errors, the prices and shipping costs displayed on the website apply. All prices are retail prices including VAT.
3.2 Prices and shipping costs are subject to change at any time. You are bound by the prices displayed on the website at the time you subscribed to your Book in a Box membership.
3.3 In case of a price change to your subscription, you have 14 days from the moment you receive the email in your inbox to raise an objection. Your objection will result in the termination of your subscription, which will cease at the end of the designated period.
Book in a Box cannot be held responsible in cases where incorrect contact information has been provided, resulting in the subscriber not receiving notifications. Members are responsible for updating their contact information and checking their inbox and spam folders. Book in a Box cannot be held responsible if notifications land in the spam filter.
3.4 There may be campaigns offering promotions to new members on their first box from time to time. This does not apply to existing members or individuals who have previously been members of Book in a Box.
3.5 A subscription consists of a subscription payment, for example, every other month. When you subscribe to a subscription, you agree to pay for it continuously until the agreement is terminated, either by you or by us.
3.6 The first subscription payment is due in connection with the dispatch of the first box, and subsequent subscription payments are due as described when you placed your order and in the confirmation email you receive immediately after signing up, typically in advance from the date of subscribing to your subscription. You will then be charged on the 15th of every other month for the duration of your subscription. When you subscribe to a membership, you must choose a payment method for the binding period, and you are responsible for updating your payment method during the binding period if necessary.
3.7 On www.bookinabox.dk you can pay with credit- and payment cards You agree that we may charge subscription payments without further authorization until you change your payment or subscription via your account on the website.
3.8 If you need to change (including delete or renew) your credit or debit card, you can make the changes to your payment via your account on the website.
3.9 Offers and discounts cannot be combined with existing discounts, reduced items, or price promotions.
4. Delivery
4.1 Your box will be shipped between the 15th and 20th of the month, unless otherwise stated on our website. We reserve the right that packages may go missing during shipping, which may result in longer delivery times in such cases.
4.2 We cannot be held responsible for incorrect or incomplete delivery information, and you cannot change your delivery address after your payment is confirmed.
4.3 Delivery costs corresponding to the delivery method you choose at the time of subscription will be applied. Free shipping within Denmark on subscribtion plans. Book in a Box uses third-party suppliers and is not responsible for any delays that may occur with them.
4.4 Book in a Box is responsible for the products until you have received them. If the package is marked as delivered by a shipping carrier but not received by the member, the member must contact and report the incident to the shipping carrier within 5 days. Otherwise, claims for compensation will be forfeited.
4.6 If a Book in a Box product is sold out, we reserve the right not to deliver that particular Book in a Box product for the current month. Your subscription will not be charged for the respective month in this case.
5. Termination and Automatic Renewal
5.1 You and Book in a Box may terminate the subscription at any time and without giving a reason, to end upon the expiration of the current subscription period.
5.2 You unsubscribe from your subscription by logging into your user account, where you can cancel the subscription. Upon cancellation, we reserve the right to request information such as your full name, address, and the email you signed up with. Book in a Box terminates your subscription by sending a confirmation of termination to your email address.
5.3 Please note that returning your Book in a Box is not a valid method of cancellation.
5.4 Your subscription can also be terminated immediately, where you will only be obligated to pay for boxes that have already been shipped. Boxes are always shipped between the 15th and 20th of every other month, so please ensure to cancel your subscription sufficiently in advance to prevent the box from being shipped.
5.5 Upon termination or suspension of your subscription, you will no longer have access to the features, services, or similar offerings provided by Book in a Box as of the termination or suspension date.
6. Right of Withdrawal
6.1 According to the rules of the Consumer Contracts Act, you have the right to withdraw from your agreement within 14 days from the day you received the first box or product.
6.2 To exercise your right of withdrawal, you must send a notification within the 14-day withdrawal period to kontakt@bookinabox.dk and return the item to Book in a Box within 14 days after giving notice of withdrawal.
6.2.1 When returning the goods, you should ensure they are unused, in their original packaging, and securely packaged. You are responsible for the items until we receive them back. Therefore, please keep the postage receipt and any tracking number if you are sending the goods to us.
6.2.2 You are responsible for covering the costs of returning the goods. We do not accept packages sent cash on delivery or without delivery confirmation. The return costs will depend on the specific item. Therefore, we encourage you to check prices with various shipping providers.
6.3 You can only exercise your right of withdrawal if the condition of Book in a Box products remains unchanged. You lose the right of withdrawal if you break the seal or tamper with the products. You are responsible for any decrease in the value of the products resulting from handling them in a manner beyond what is necessary to establish the nature, characteristics, and functioning of the goods. In case of depreciation, this amount will be deducted from the refund.
6.4 Upon receiving the returned item, we will inspect it, and you will be refunded the amount you paid at the time of purchase, minus any depreciation as per point 7 below. You will receive the refund promptly, and no later than 14 days after we have received the item.
6.5 The refund amount will always be transferred to the same payment method that you used for the purchase. For instance, if you paid with a debit or credit card, the purchase amount will be refunded to that card.
6.6 When returning the purchased item in case of withdrawal, you are responsible for covering the return shipping costs.
7. Return Policy
7.1 If you return a product for another valid reason, we will inspect the returned product and notify you within a reasonable period of time regarding your refund or replacement. To claim a replacement or refund, you must contact Book in a Box within 14 days of delivery.
7.2 You are responsible for the cost of returning the Book in a Box product to us. Items cannot be sent cash on delivery or without delivery confirmation. You must pay for the return shipping yourself.
7.3 If you return a Book in a Box product to us for other reasons (e.g., a defective product), we will inspect the returned item and notify you via email within a reasonable time regarding your refund.
7.4 We will refund the amount using the payment method that you used for the original transaction.
7.5 When returning the item, please include a copy of the order confirmation or a note with the following information: full name, address, and order number.
8. Complaints and Warranty
8.1 If you wish to file a complaint, you can contact us via kontakt@bookinabox.dk. If we cannot find a solution, you can submit your complaint to the Center for Complaint Resolution, provided the conditions are met. The Center for Complaint Resolution can be contacted at Carl Jacobsens Vej 35, 2500 Valby, or via email at cfk@kfst.dk.
8.2 The European Commission has a platform for online dispute resolution (ODR) which allows consumers to submit complaints directly to companies in EU countries. You can access the complaint portal via the following link: https://ec.europa.eu/consumers/odr/.
8.3 When you shop on Bookinabox.dk, you have a 24-month warranty period. This allows you to have the product repaired, replaced, refunded, or receive a price reduction, depending on your situation.
8.3.1 It is a requirement that the complaint is justified and that the defect did not arise from improper use or abusive behavior. We will refund your shipping costs if the complaint is justified.
8.4 You must file a complaint within a reasonable time after discovering a defect. If the complaint is made within 2 months after discovering the defect, it will always be considered timely.
9. Responsibility
9.1 If it is a consumer purchase, our liability for the delivered Bookinabox products is governed by the chapter concerning Consumer Purchases in the Danish Sale of Goods Act (LBKG 2003-03-28 nr 237).
10. Reservations and Disclaimer
10.1 Bookinabox is not responsible for any failure or delay in fulfilling any of our obligations under a subscription caused by events outside our reasonable control (force majeure).
10.2 Force majeure includes any act, event, omission, or accident beyond our reasonable control.
10.3 Our services under any subscription are considered suspended during the period of the force majeure event. Bookinabox will use reasonable efforts to bring the force majeure event to an end or to find a solution by which our obligations under your subscription can be fulfilled.
10.4 Bookinabox.dk also reserves the right for changes in fees, price and proofreading errors, technical errors, as well as out-of-stock items.
11. Third-party websites
11.1 Bookinabox.dk may contain links to websites operated by our partners, advertisers, affiliates, or other third parties. We are not responsible for the content of these websites or the goods and services offered there.
12. Notices
12.1 Messages to us should be sent to kontakt@bookinabox.dk. Messages to you will be sent to the email address you provided when creating your user account.
13. Intellectual Property Rights
13.1 Bookinabox owns all intellectual property rights to the website and all materials posted on it. Rights and materials are protected by copyright, and any rights in this regard are reserved.
13.2 For personal use, you may print a copy or download excerpts of pages from the website. You may not use our copyrighted material for commercial purposes without obtaining a license from Bookinabox.
13.3 By subscribing to a subscription, you grant us an irrevocable right to quote from comments about Bookinabox, our products, and/or subscriptions that you have posted on our website, blog, or social media. We may use these quotes on our website, social media channels, and in other marketing materials.
14. Additions and Changes to Terms
14.1 We may make additions or changes to these terms. You are bound by the conditions that apply at the time you subscribe to Bookinabox, unless we notify you of changes to these terms and you notify us within 60 days from the date the email is sent that you do not accept the amended terms.
15. Law and Disputes
15.1 These terms and your subscription shall be interpreted and enforced in accordance with Danish law. Disputes shall be resolved by the Danish civil courts.
Updated: 16/04-2023